All the cookouts I have ever visited usually has great food and great customer service. But this one in Durham N.C on Hillsborough rd, store#22 , has the worst customer service day or night.
This was the last time I will ever go to this one. I don't know if Jessica was having a bad day, but i didn't get the correct sandwich I asked for, nor was the bacon I payed extra for. For some reason, something told me to check my food because Jessica seemed to, "just suck". She got upset when I told her the sandwich was wrong and no bacon was on the sandwich.
They didn't remake it, just added bacon on a cold bun. I didn't have the strength to get out the car and go to the window due to me having been up since 3:00am to be at work by 430am.
The sandwich sucked badly too, a double let down. My advice to cookout, screen the employees a little better before being hired at this location.
Product or Service Mentioned: Cook Out Sandwich.
Reason of review: Poor customer service.