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New Reviewer

I found a large piece of wire in hamburger

Cook Out - I found a large piece of wire in hamburger
Cook Out - I found a large piece of wire in hamburger
Cook Out - I found a large piece of wire in hamburger
Cook Out - I found a large piece of wire in hamburger
Cook Out - I found a large piece of wire in hamburger
On 12/19/22, I bit into a Cookout double cheeseburger and a large piece of curved metal wire came out of the burger and into my mouth. Completely unacceptable and if swallowed could have killed me! On 12/20/22, I contacted Kellie at Cookout Corporate customer service, and have not received any additional response, reimbursement, apologies, gift card goodwill gesture - Nothing! since then

User's recommendation: Be wary of dangerous food quality!

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Featured
ID
#4245106 Review #4245106 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Pros
  • Convenience
Cons
  • Small side order portions
Loss
$6
Preferred solution
Goodwill gesture gift card

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Verified Reviewer
New Reviewer

Poor customer service

Cook Out - Poor customer service
Cook Out - Poor customer service
Cook Out - Poor customer service
The lady at the window was very very rude after she had totally messed up my order. After explaining to her that she had charged me wrong because she didnt complete my order she slammed the window. I wonder why no one was in the drive though. Could it have been they didnt want to have an issue with this rude woman? This was in the west side of town in Spartanburg sc

User's recommendation: Don’t pull off until you are satisfied.

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ID
#4321407 Review #4321407 is a subjective opinion of poster.
Location
Boiling Springs, South Carolina
New Reviewer

Rude unprofessional employees

Profanity usage in back of store while Im waiting on my order with my young kids,I have never use the N word and a male said that word a lotWhere was the manager?Whats really going on in this place while they are preparing my food The cashier went over and beyond to make us feel better You need more people like her,that young man is a disgrace for your brand name in New Bern

User's recommendation: Don’t bring young children to this store.

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ID
#4297646 Review #4297646 is a subjective opinion of poster.
Location
Roswell, Georgia
New Reviewer

Walton way Augusta drive threw cashier

So at around 1:45 p.m. on Sunday I went to the Walton Way the drive through cashier was very rude upon taking my order then once I got to the window she was even ruder would not accept my payment for my food and when I was asked why she couldn't accept my payment she slammed the window in my face as far as I'm concerned I ain't never going back to a cookout that is very unprofessional as I work with customer service everyday and I ain't never been denied spending my hard-earned money to get some food anywhere it's sad cuz I really enjoyed cookout you know
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ID
#4297593 Review #4297593 is a subjective opinion of poster.
Location
Augusta (Richmond County), Georgia
Preferred solution
I mean honestly don't know that I want anything from this place

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Verified Reviewer
New Reviewer

The employees were very rude. The food was not right and looked like it was thrown together. The service was the worst I have ever had

Cook Out - The employees were very rude. The food was not right and looked like it was thrown together. The service was the worst I have ever had
Update by user Jan 26, 2023

My issue was never resolved. They have never contacted me or even tried to apologize for any of this. The same rude people are still there and continue to be rude.

Original review posted by user Dec 27, 2022
Poor service and food not right and not made to order properly. Food was not hot and appeared to be old.

User's recommendation: Go to another location.

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ID
#4248640 Review #4248640 is a subjective opinion of poster.
Location
Kingsport, Tennessee
Pros
  • Open past midnight
Cons
  • Poor customer service old cold food
Loss
$24
Preferred solution
Resolution to the problem
New Reviewer

Horrible customer service