Cook Out
Cook Out Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cook Out has 2.4 star rating based on 485 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Cook Out to a friend or colleague.
- Rating Distribution
Pros: Milkshake, Full menu at good prices, Food.
Cons: Service, Customer service, Never get my order right.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cook Out has 2.4 star rating based on 485 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Cook Out to a friend or colleague.
- Rating Distribution
Pros: Milkshake, Full menu at good prices, Food.
Cons: Service, Customer service, Never get my order right.Recent recommendations regarding this business are as follows: "Avoid Cook-Out in Brunswick, GA", "Don't go here. Look at this no meat double cheeseburger.", "Get better workers that are nicer and willing to serve.", "Go to window", "Do not support Cookout Main Street High Point".
Most users want Cook Out to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Poor customer support.
On February 8, 2024 my wife and I stopped at Cook Out in Brunswick, GA for an evening milkshake. Ordinarily the milkshakes are very good at the one that we generally patronize in Wilmington, NC.
This time in Brunswick was terrible! I ordered a Reese's peanut butter shake and received from the car-through one that had virtually no discernable flavor. When I got to the bottom of the milkshake I found syrup that had not been mixed along with several flakes of chocolate. I also found out why I had milk shake on my clothing---The container had *** in the bottom apparently noticed by the young women who were servicing the drive thorough window.
I know this since they both were checking the milkshake as I was stopped to pay. I wrote to Cook Out to register a complaint. and I got a one line note that they were sorry for the problem. The person responding did not even offer a solution nor coupon to this very good customer.
Cook Out has lost this customer.
I personally would NEVER recommend stopping at Cook Out. Their customer service i completely lacking.
User's recommendation: Avoid Cook-Out in Brunswick, GA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTerrible food
- Awful food
Preferred solution: Full refund
User's recommendation: Don't go here. Look at this no meat double cheeseburger.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Darlington, South CarolinaComplaints and concerns
Food complaint
User's recommendation: Do not support Cookout Main Street High Point
Messed order up
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Atlanta, GeorgiaPoor hamburger trays
Poor Customer Service
- Convenient
- Rude staff
Preferred solution: Apology
User's recommendation: Get better workers that are nicer and willing to serve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lancaster, South CarolinaMaking a complaint
User's recommendation: Lancaster sc she tells me the system down about 30 mins she only it bc of a friend from outside call her phone n told her to not sale me no food bc she don’t like me n she / he n her don’t like me over no reason at all it’s all drama
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Rocky Mount, North CarolinaRude customer service
User's recommendation: Go to window
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greensboro, North CarolinaRaw food
- Great price
- Fast service
- Close by
- Bad manners
- No communication within workplace
- Non-responsive and shuts window in customers face
Preferred solution: Possible retraining of the people who handle raw food.
User's recommendation: Ask for your chicken tenders well done.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonUnfortunate visit
User's recommendation: If you hear someone with an attitude, pull off and go get food elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Kennesaw, GeorgiaWrong order
- Cheap
- Messes up order everytime
- Stingy with sides
- Rude service
Preferred solution: Full refund
User's recommendation: Don’t go to Kennesaw location
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salisbury, North CarolinaResolved: Wendy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kernersville, North CarolinaResolved: Poor food
Company fixed the issue and I have been provided with apology. Work with customer service
User's recommendation: Check your orders
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBig Double my rear end
- Fast service
- Small portions
Preferred solution: Price reduction
User's recommendation: Don't come hungry, you'll go away disappointed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Raleigh, North CarolinaDidn't get to speak to anyone yet! And then they always want to send little cards in the mail for a do-over after getting stuff wrong. But it costs money to travel back and forth to these places
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