Anonymous
map-marker Greensboro, North Carolina

Poor customer support.

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On February 8, 2024 my wife and I stopped at Cook Out in Brunswick, GA for an evening milkshake. Ordinarily the milkshakes are very good at the one that we generally patronize in Wilmington, NC.

This time in Brunswick was terrible! I ordered a Reese's peanut butter shake and received from the car-through one that had virtually no discernable flavor. When I got to the bottom of the milkshake I found syrup that had not been mixed along with several flakes of chocolate. I also found out why I had milk shake on my clothing---The container had *** in the bottom apparently noticed by the young women who were servicing the drive thorough window.

I know this since they both were checking the milkshake as I was stopped to pay. I wrote to Cook Out to register a complaint. and I got a one line note that they were sorry for the problem. The person responding did not even offer a solution nor coupon to this very good customer.

Cook Out has lost this customer.

I personally would NEVER recommend stopping at Cook Out. Their customer service i completely lacking.

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User's recommendation: Avoid Cook-Out in Brunswick, GA

Sandra E Mde

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Verified Buyer

Terrible food

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Cook Out - Terrible food
Cook Out - Terrible food - Image 2
Double cheeseburger only 1/2. Of 1 overcooked patty. 2 orders like this. 5 fries a drop of cheese they were overcooked.
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Loss:
$31
Cons:
  • Awful food

Preferred solution: Full refund

User's recommendation: Don't go here. Look at this no meat double cheeseburger.

adriana m Osb

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Verified Reviewer
| map-marker Darlington, South Carolina

Complaints and concerns

Cook Out - Complaints and concerns
Hey, Ive been working at cookout for about 3 months, & since Ive been there it has been nothing but MESS! Employees getting sent home everyday because of the labor being too high, drawers coming up short & dont nobody know whats happening to the money, I just got fired a few days ago, for no reason.
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Anonymous
map-marker Charlotte, North Carolina

Food complaint

Cook Out - Food complaint
Cook Out - Food complaint - Image 2
Cook Out - Food complaint - Image 3
Would love to be able attach the puck my husband went and order me a double burger cookout style the sandwich was one burger cut in half. The sides he chose was onion rings and French fries I got the fries in a childs container and the food was not in tray just thrown in the bags. I was so disappointed I did not ask him to go back because he is disabled and i wanted him not to feel bad. This gave him the opportunity to go out and drive without me been he is above the knee amputation. Sad how people are treated but took his money. Wanted be back!!!
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User's recommendation: Do not support Cookout Main Street High Point

Brittany P Zdu
map-marker Shelby, North Carolina

Messed order up

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Cook Out - Messed order up
Cook Out - Messed order up - Image 2
Didnt get cheese on my fries left hush puppies out of my daughters tray and the fries had were disgusting and hard with no Salt of season very disappointed
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Loss:
$17

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Atlanta, Georgia

Poor hamburger trays

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Cook Out - Poor hamburger trays
Cook Out - Poor hamburger trays - Image 2
Purchased 2 Hamburger trays today. Been a Loyal customer of Jordan Dr Store in Athens GA. Thickness of patty has shrunk and size decreased.
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Felecia G Vid
map-marker Charlotte, North Carolina

Poor Customer Service

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Very nasty Hispanic man working in this location who tried to throw my box of food out the window at me and when I asked for a bag with ketchup as well he stated he was busy either take the food or he would give me my money back very rudely. He is overwhelmed with this job and need a new one asap.
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Pros:
  • Convenient
Cons:
  • Rude staff

Preferred solution: Apology

User's recommendation: Get better workers that are nicer and willing to serve.

Shericka F

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Verified Reviewer
| map-marker Lancaster, South Carolina

Making a complaint

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Cook Out - Making a complaint
I have a video of not being not served by a manage and employ she did not serve me because of a friend on the outside met all mine drama she called her way before I got there because she was behind me and she told the manager is not serving because they are friends and when I got their order food she told me that the system was going to be there in 30 minutes as if she doesnt wanna order then apples it to the side and she serving other customers so I got a review I got a video
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User's recommendation: Lancaster sc she tells me the system down about 30 mins she only it bc of a friend from outside call her phone n told her to not sale me no food bc she don’t like me n she / he n her don’t like me over no reason at all it’s all drama

Keta Uxe

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Verified Buyer
| map-marker Rocky Mount, North Carolina

Rude customer service

Cook Out - Rude customer service
I order three meals but got two. When I question the drive through worker, she said I didn't hear you and!!! I said if you can't hear me, ask for me to speak up. Not put in whatever. She was very rude and didn't try to help me get my order right. It was the attitude like take it or leave it The service was terrible!!
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User's recommendation: Go to window

HuddyJ

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Verified Buyer
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Verified Reviewer
| map-marker Greensboro, North Carolina

Raw food

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Cook Out - Raw food
Cook Out - Raw food - Image 2
Cook Out - Raw food - Image 3
I ate my fries and everything was fine but I got halfway through my one of my three chicken tenders and it was chewy but I just assumed it was over cooked and Im fine with that but it was the complete opposite. I pulled out my flashlight to confirm my suspicions and found that the inside of the chicken tender was pink fully pink. I instantly called customer service once I found that I could have potential salmonella poisoning from my favorite eatery.
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Pros:
  • Great price
  • Fast service
  • Close by
Cons:
  • Bad manners
  • No communication within workplace
  • Non-responsive and shuts window in customers face

Preferred solution: Possible retraining of the people who handle raw food.

User's recommendation: Ask for your chicken tenders well done.

Leelah S

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Verified Reviewer
| map-marker Bellevue, Washington

Unfortunate visit

Cook Out - Unfortunate visit
Cook Out - Unfortunate visit - Image 2
Cook Out - Unfortunate visit - Image 3
Someone left the thing used to close plastic bags on my food, due to them having an attitude. She was talking in a hostile matter, and after taking our order she took off. She sent someone else to the window to tell us our total, who's name is on the receipt. So when she went away and purposely put that on my food.
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User's recommendation: If you hear someone with an attitude, pull off and go get food elsewhere.

Emily S Iwy

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Verified Buyer
| map-marker Kennesaw, Georgia

Wrong order

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Cook Out - Wrong order
Cook Out - Wrong order - Image 2
I had gotten the wrong order and no one would answer or help me resolve my issue. No one got back to me as they said they would. They also gave us about 5 cheese bites when we got a double order of them super stingy.
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Loss:
$25
Pros:
  • Cheap
Cons:
  • Messes up order everytime
  • Stingy with sides
  • Rude service

Preferred solution: Full refund

User's recommendation: Don’t go to Kennesaw location

Resolved
Wendy S Utd

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Verified Buyer
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Verified Reviewer
| map-marker Salisbury, North Carolina

Resolved: Wendy

Cook Out - Wendy
I do love u so muchI love you too baby I miss you so much I'm glad you are doing good and everything is going well with you and I will be in my heart for you and I will make you a little more and I will make sure you are doing ok then I will be there for you and like to do it again in my heart to my life and you are doing ok then you want it again
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Resolved
Stan W Aej

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Verified Reviewer
| map-marker Kernersville, North Carolina

Resolved: Poor food

Cook Out - Poor food
Cook Out - Poor food - Image 2
Updated by user Sep 28, 2023

Company fixed the issue and I have been provided with apology. Work with customer service

Original review Sep 21, 2023
One burger did not have meat or mayo the other burger patties were very small and thin heavy charcoal taste could not eat size of a silver dollar
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User's recommendation: Check your orders

John K Mnx

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Verified Buyer

Big Double my rear end

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Cook Out - Big Double my rear end
The size of the burger has shrank a lot over the years. They still call it the "Big Double" but let me tell you, I have had SINGLES bigger than their double. There is actually more bread than there is meat.
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Pros:
  • Fast service
Cons:
  • Small portions

Preferred solution: Price reduction

User's recommendation: Don't come hungry, you'll go away disappointed

Margo J Lqp

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Verified Buyer
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Verified Reviewer
| map-marker Raleigh, North Carolina

Didn't get to speak to anyone yet! And then they always want to send little cards in the mail for a do-over after getting stuff wrong. But it costs money to travel back and forth to these places

Cook Out - Didn't get to speak to anyone yet! And then they always want to send little cards in...
Tried calling them back and they don't even answer the phone. And an employee was arguing with a customer at the window in the front of the store where you walk up and place your order.
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