On Friday July 21,2017 (Donald Lee Hollowell Atlanta GA) two of my friends and myself went to cookout. First, when we arrived the employee taking the order was outside smoking a cigarette taking the order.
She then had to knock to get back inside and had me repeat the whole order. When we received the 3 orders they were all wrong.One burger was cold,one was a totally different burger and the other had everything it wasn't supposed to have on it. We sent one back and it was wrong again. Sent it back and it was wrong a 2nd time.
Through all of this the cooks was yelling being nasty and rude cause the order was wrong. The burger was given to us a 3rd time and after being bit into we saw pink in the burger which was disturbing.The cold burger was sent back and this time (MARY) the manager came and was cursing at the employees. We tried telling Mary that the cashier didn't do anything. We asked could we have just chili cheese fries for the long inconvenience and she said no because it takes 30min but she'll make the burger over.
After a while she slammed the window and told the staff "give them their *** money back). We said fine give us our money back,she told her staff no. We parked,got out and requested a refund.Mary continued cursing her staff, cursing at us,and stated she'd come whoop our *** (SO UNPROFESSIONAL). MARY ordered staff to close window and call the cops while holding a stick threatening us.
One staff eventually gave us the refund as we waited for the cops. Mary lied when the cops came and said we had a weapon,and also her staff was afraid of her and forced them to along with what she said.
The officer came over searched the car and us and we were free to go. The false allegation was a bit much and I'm not happy and will seek a lawyer if nothing is done about this.
Product or Service Mentioned: Cook Out Manager.
Reason of review: Poor customer service.