Cook Out Phone Numbers and Emails

Toll-Free Number:

  • (866) 547-0011

Customer Service:

  • (336) 431-1094

Headquaters:

  • (336) 669-1278

Cook Out Emails:

comments@cookout.com
info@cookout.com
Is this your business?

How to Contact Cook Out?

Most Popular Number:

(866) 547-0011
Total calls: 1 934 Issues resolved: 134 Last call: Mar 16, 2024

What Is the Cook Out Corporate Telephone Number?

Cook Out is an American fast-food restaurant chain with outlets across various states of the US. Customers can contact the Cook Out corporate office via their toll-free number 1-866-547-0011 for ordering, information, and feedback. This number is available to help the customers 24 hours, seven days a week. The Cook Out phone number 1-336-431-1094 is for users to contact for customer service and related issues. To contact Cook Out headquarters via phone, dial 1-336-669-1278.

Can I Email Cook Out Customer Support?

Customers can contact the Cook Out corporate office by writing to comments@cookout.com. You can also discuss your queries via the website. To do that, fill out the form on the website's Contact Us page and put forth your concerns for the customer service team to address. In case of an issue related to a specific outlet, indicate the restaurant location while sharing the concern.
Another email address published by the company for contact is info@cookout.com. For obtaining general information about the restaurant, this email address is more appropriate to contact.

What Time Does Cook Out Open and Close?

Cook Out hours of operation vary from location to location. To learn about it in detail, customers can head to the official website of the Cook Out office. By clicking on the Locations option, they can spot the nearest outlet in their region and reach out to them to confirm their timings. Although not specified, every outlet's minimum Cook Out hours are between 8 AM and 11 PM.

What Is the Cook Out Corporate Office Address?

Cook Out corporate office is in the United States. To contact their headquarters directly, mail or visit the address 15 Laura Ln, Ste 100, Thomasville, North Carolina 27360, United States. However, since doing that is more of a hassle, customers can dial the Cook Out corporate phone number or email them through one of the provided addresses. This will make it convenient for them to resolve all their concerns efficiently.

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Contact Information

Cook Out Website:

Cook Out Help Center:

Corporate Office Address:

Cook Out Inc.
15 Laura Ln, Ste 100
Thomasville, North Carolina 27360
United States

Cook Out Customer Service Reviews

1.8 / 5
Poor
Guest-5650468
Poor customer support.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

On February 8, 2024 my wife and I stopped at Cook Out in Brunswick, GA for an evening milkshake. Ordinarily the milkshakes are very good at the one that we generally patronize in Wilmington, NC.

This time in Brunswick was terrible! I ordered a Reese's peanut butter shake and received from the car-through one that had virtually no discernable flavor. When I got to the bottom of the milkshake I found syrup that had not been mixed along with several flakes of chocolate. I also found out why I had milk shake on my clothing---The container had *** in the bottom apparently noticed by the young women who were servicing the drive thorough window.

I know this since they both were checking the milkshake as I was stopped to pay. I wrote to Cook Out to register a complaint. and I got a one line note that they were sorry for the problem. The person responding did not even offer a solution nor coupon to this very good customer.

Cook Out has lost this customer.

I personally would NEVER recommend stopping at Cook Out. Their customer service i completely lacking.

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Horace H Dau
The employees
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I went to the Cook Out on Northside Drive in Statesboro, GA. The employees were very friendly and attentive.

I had recently eaten in a local MacDonald's where there was a lot of shouting back and forth between the employees, and the service wasn't very good either. This Cook Out has never had shouting when I have eaten there.

More importantly, the employees always exhibit great customer service. WAY TO GO COOK OUT!!!

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How Good is Cook Out's Customer Service?

Ceclia Ntv
Ceclia Ntv
Feels Disappointed | Mar 01, 2024

It was good. But I will never know if they followed throw

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Florine Exg
Florine Exg
Feels Disappointed | Dec 18, 2023

I arrived at 4:15 am. They close at 4:30 stated on the website. When we pulled up they told us they were closed. I drove 30 min to eat at this restaurant. Bad business

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Wilberto Ejc
Wilberto Ejc
Feels Disappointed | Oct 02, 2023

Very good

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Arlet Ucm
Arlet Ucm
Feels Disappointed | Jul 31, 2023

Waited for over an hour for food along with other customers inside while the drive through got served the entire time. When asking for my money back the manager got loud and confrontational and even started shaking bc he was so angry. The whole staff was rude and disrespectful but nothing compared to how the manager handled the situation. I work in customer service and if I ever spoke to my clients in that manner or treated them that way, I’d be out of a job. I was scared the manager was going to start fighting customers.

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Delwin Kxr
Delwin Kxr
Feels Satisfied | Apr 02, 2023

Great customer service.

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Thirza Cwp
Thirza Cwp
Feels Satisfied | Jan 29, 2023

I appreciate the representative listening and resolving my issue with my order.

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Summary of Cook Out Customer Service Calls

2.4K TOTAL
CALLS
02:02 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cook Out?

Staff Question:

  • “Manager complaint”
  • “Bad customer service”
  • “Rude service food was not correct”

Employment Question:

  • “W2”
  • “W2 not a customer nor pissed”
  • “W2 inquiry”

Product/ Service Question:

  • “I had a piece of hair in my foodZ”
  • “Messed up order Again”
  • “I am calling back to touch base on incident of a worker cussing me and calling me a *** and telling me to leave and b then management did nothing to her let her keep talking crap then when I asked for corporate he wouldn't give me b the number”

Request for Information Question:

  • “Complaints and concerns”
  • “Need to know if Charleston Operation affiliated with cookout”
  • “About my check”

Shipping and Delivery Question:

  • “Missing item”
  • “Wrong order refund”
  • “Never received refund”

Payments and Charges Question:

  • “Charges”
  • “Double charged on my card”
  • “Someone called me about coupons”

Cards Question:

  • “I need a credit card receipt”
  • “Credit card charged twice”
  • “To ask why cook out doesn't except American. Express visa card?. In.my opinion it's. money and it sounds very crazy.”

Return/ Replace Question:

  • “Replacement”
  • “Returning a call from Erica about a job I applied for”
  • “2019 Tax return”

Website/ Application Question:

  • “Application”
  • “Identifying site for Cookout”
  • “Visited bristol va location this morning around 145 ordered almost 60 dollars worth of food and almost every single item was either wrong burnt very badly or missing manager was also very childish about the situation when i called to speak to somebo”

Refund Question:

  • “Need my refund my food wasn't fresh been 2days still haven't received my money”
  • “My order was wrong and I would like a refund”
  • “I was not sent my refund. It has been 34 days.”

Account Question:

  • “Health Care Account”
  • “Cookout forgot to give him a milkshake that I paid for on December 19th time 2019 order number 2121 orange squeeze Shake”

Activation/ Cancellation Question:

  • “Son got terminated need termination letter”

Other Question:

  • “To complain”
  • “I physically saw roach running up the wall”
  • “Taxes”

About

Summary

Cookout is a chain of fast food restaurant in North Carolina and South Carolina, Tennessee, Georgia, and Virginia. The company is presented in over seventy cities. As of July 2013 it counts 119 locations. Outdoor seating as well as double drive-thru is a feature of most Cookout locations. The restaurants specialize in grilled hamburgers and hotdogs, as well as North Carolina barbecue, chicken sandwiches, and milkshakes with a multitude of flavors offered. Cook Out was created by Morris Reaves in 1989. He is the owner of the company, when his son Jeremy Reaves occupiers the position of CEO. The first Cookout was opened by them in Greensboro, North Carolina.

Cook Out reviews and complaints

Cook Out is ranked 39 out of 439 in Fast Food category

Area Served

USA

Payment Methods

VISAPayPal

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