Cook Out Wrap Review from Concord, North Carolina

Let me start out by saying my family and I enjoy eating at cookout.Today we went it and ordered the usual.

The queso wraps had almost any meat on it. We noticed this once we got home. We called the store and the district manager answered also the one whom prepared our order. He was so rude.

Accused us of scrapping meat off the queso and then taking pictures of it to call in and complain. Like really this is a $5 meal...Seriously. If this is what you call customer service I am certainly blown away. He needs to be retrained in customer service.

Anyhow I contacted corporate office and the rep was very pleasant. If you have an issue call corporate do not talk to KEVIN RASH he should not hold the title as district mananger. Check out the pictures.

Is this what you really serve a customer?If so take this BS off the menu.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Value for money
Customer service
Price Affordability

Reason of review:
Bad quality
Product or service
Review category
Fast Food
review #917360

Author wants to be contacted by the company. Learn more

Had an experience with Cook Out? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Cook Out. However, many companies do monitor reviews on our site.

You were reading a complaint about Cook Out.
Filing a new complaint about