Cook Out
Reviews and Complaints
Short Review on March&nbs-04:00;30,&nbs-04:00;2017
Cook Out - Wrap Review from Concord, North Carolina
Let me start out by saying my family and I enjoy eating at cookout. Today we went it and ordered the usual.
The queso wraps had almost any meat on it. We noticed this once we got home. We called the store and the district manager answered also the one whom prepared our order. He was so rude.
Accused us of scrapping meat off the queso and then taking pictures of it to call in and complain. Like really this is a $5 meal...Seriously. If this is what you call customer service I am certainly blown away. He needs to be retrained in customer service.
Anyhow I contacted corporate office and the rep was very pleasant. If you have an issue call corporate do not talk to KEVIN RASH he should not hold the title as district mananger. Check out the pictures.
Is this what you really serve a customer? If so take this BS off the menu.
COOK OUT ON MIDLOTHIAN
I WENT TO COOK OUT ON MIDLOTHIAN TODAY. THE CUSTOMER SERVICE WAS TERRIBLE.
THE CASHIER KEPT CUTTING ME OFF AND WAS DOWN RIGHT RUDE. I HAD STOP GOING THERE BACK IN NOVEMBER BECAUSE OF THE SERVICE. TODAY WAS MY LAST TIME GOING. WILL NOT BE RETURNING.
I CANT TAKE AWAY FROM THE FOOD. iTS NORMALLY GOOD, BUT WHEN YOU ARE AFRAID TO EAT IT, UNSURE IF YOU TICKED THE CASHIER OR COOK OFF THATS A TERRIBLE FEELING. THE RECEIPT DOESNT HAVE A PHONE NUMBER TO CALL. ATTEMPTED TO GET ONE OFF LINE UNABLE TO LOCATE.
CONSIDERING GOING BACK TO SPEAK WITH MANAGER. THINK I WILL JUST LET THAT BIRD FLY CARRY MY HARD EARNED MONEY ELSE WHERE.
Cook Out Drive-Through Review
Cook Out Burger Review
Cook Out - Marietta, Ga Big Chicken Location - Double charging my debit card!!! Rip off alert!!!
I am reviewing my son's debit card purchases and have noticed that on 6 different occasions that his card was double and triple and even quadruple charged on sunsequent visits. This is STEALING.
DOUBLE CHECK YOUR DEBIT AND CREDIT CARD STATEMENTS. Cook Out at the Big Chicken location in Marietta, Ga. This is stealing and we intend on pursuing charges against this establishment!
When this occurs this is considered a crime and if the manager is aware then they are in cahoots with the crime and this considered an accessory to the crime. This is poor business and potentially a felony if the management has Carnell knowledge of the events.
Preferred solution: Full refund
Cook Out Quesadilla Review
Short Review on December&nbs-05:00;09,&nbs-05:00;2016
Cook Out - Tray Combo Meal Review from Chicago, Illinois
Cook Out Cheeseburger Review
Cook Out - Review in Fast Food category
Cook Out - Drive-through Review
Cook Out Cheeseburger Review
Cook Out - Quesadilla Review
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Verified Reviewer | San Diego, CaliforniaCook Out Hot Dog Review
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If you ticked off a cashier that badly that you're afraid to eat your food, then you were probably the rude one in that transaction. Check yourself and your attitude. They are probably happy you have promised to not return.