Anonymous

Short Review on March&nbs-04:00;30,&nbs-04:00;2017

I went to cookout in high point on Main Street, the new "workers" think they know exactly everything and messed up my order and when I got the order I wanted and they gave me at least 5 little fries with my order and payed almost 10 dollars! I usually go there and get what I want and spend at least 5 dollars..
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Concord, North Carolina

Cook Out - Wrap Review from Concord, North Carolina

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cook Out - Wrap Review from Concord, North Carolina
Cook Out - Wrap Review from Concord, North Carolina - Image 2

Let me start out by saying my family and I enjoy eating at cookout. Today we went it and ordered the usual.

The queso wraps had almost any meat on it. We noticed this once we got home. We called the store and the district manager answered also the one whom prepared our order. He was so rude.

Accused us of scrapping meat off the queso and then taking pictures of it to call in and complain. Like really this is a $5 meal...Seriously. If this is what you call customer service I am certainly blown away. He needs to be retrained in customer service.

Anyhow I contacted corporate office and the rep was very pleasant. If you have an issue call corporate do not talk to KEVIN RASH he should not hold the title as district mananger. Check out the pictures.

Is this what you really serve a customer? If so take this BS off the menu.

View full review
Reason of review:
Bad quality
Anonymous

COOK OUT ON MIDLOTHIAN

I WENT TO COOK OUT ON MIDLOTHIAN TODAY. THE CUSTOMER SERVICE WAS TERRIBLE.

THE CASHIER KEPT CUTTING ME OFF AND WAS DOWN RIGHT RUDE. I HAD STOP GOING THERE BACK IN NOVEMBER BECAUSE OF THE SERVICE. TODAY WAS MY LAST TIME GOING. WILL NOT BE RETURNING.

I CANT TAKE AWAY FROM THE FOOD. iTS NORMALLY GOOD, BUT WHEN YOU ARE AFRAID TO EAT IT, UNSURE IF YOU TICKED THE CASHIER OR COOK OFF THATS A TERRIBLE FEELING. THE RECEIPT DOESNT HAVE A PHONE NUMBER TO CALL. ATTEMPTED TO GET ONE OFF LINE UNABLE TO LOCATE.

CONSIDERING GOING BACK TO SPEAK WITH MANAGER. THINK I WILL JUST LET THAT BIRD FLY CARRY MY HARD EARNED MONEY ELSE WHERE.

View full review
Loss:
$14
Reason of review:
Poor customer service
1 comment
Guest

If you ticked off a cashier that badly that you're afraid to eat your food, then you were probably the rude one in that transaction. Check yourself and your attitude. They are probably happy you have promised to not return.

Anonymous

Cook Out Drive-Through Review

Horrible drive thru set up .... disaster
View full review
Reason of review:
Bad quality
Anonymous

Cook Out Burger Review

I got food posioning back in august when i was eight weeks pregnant from yalls cheese fries and stayed away for quite some time until here lately....went last night and got a big double burger tray at 36 weeks pregnant and half way through noticed it was super red in places and pink in others...i will never be going back to any of the cookouta again
View full review
Reason of review:
Bad quality
Anonymous
map-marker Burlington, North Carolina

Cook Out - Marietta, Ga Big Chicken Location - Double charging my debit card!!! Rip off alert!!!

I am reviewing my son's debit card purchases and have noticed that on 6 different occasions that his card was double and triple and even quadruple charged on sunsequent visits. This is STEALING.

DOUBLE CHECK YOUR DEBIT AND CREDIT CARD STATEMENTS. Cook Out at the Big Chicken location in Marietta, Ga. This is stealing and we intend on pursuing charges against this establishment!

When this occurs this is considered a crime and if the manager is aware then they are in cahoots with the crime and this considered an accessory to the crime. This is poor business and potentially a felony if the management has Carnell knowledge of the events.

View full review
Loss:
$55
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

Cook Out Quesadilla Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We ordered and this is the second time it was half a double burger and the chicken quisadilla wasnt cooked it was soggy and the bun was hard as a rock
View full review
Reason of review:
Bad quality
Jaleah Cmi

Short Review on December&nbs-05:00;09,&nbs-05:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I went to the Cookout in Tucker ga. this morning @ around 10:20 am and we were not acknowledged for quite some time. This is the 3rd time this has happened. I feel that this is very unprofessional and rude.
View full review
Reason of review:
Poor customer service
Janelli Kdy
map-marker Chicago, Illinois

Cook Out - Tray Combo Meal Review from Chicago, Illinois

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello I bought a chicken strip dinner tonight got home and started eating I didn't realize how hard they cooked the chicken strip because it cracked my tooth when I was chillin I felt something hard and started pulling the food out and my tooth was in the mess of it so obviously I stopped eating the chicken strip I can't believe they cooked it so darn hard that literally me trying to chew it it was like me eating a hard candy I'm letting you know I am so mad right now because I will have to get a dentist appointment for them to fix my tooth this is not the first time I've gotten something wrong from cookout but this is the first time I ever encountered a situation like this. Your employees should know how to cook the food well not overcook it that is so hard I didn't even realize how hard they really did cook it where's chicken strips dinners I've ever had in life. My question is at this point what is my resolution because now I have a half day because of the overcooked hard chicken strip that your team at our local cookout cooked. I still have the receipt and I am shaking my head thinking wow a $5.50 dinner now is going to cost me over $100 that is straight crazy and I am in no way happy about it
View full review
Reason of review:
Bad quality
Anonymous

Cook Out Cheeseburger Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a double cheeseburger with only ketchup and extra mustard. When i got home, 9 miles away, i discovered that it was mayo, extra ketchup and no mustard, and the bun was COMPLETELY saturated with grey grease. When i drove all the way back, i was met with dirty looks at the window and a manager that really could care less. Its sad when a good company is ruined by its employees.
View full review
Reason of review:
Not as described/ advertised
Anonymous

Cook Out - Review in Fast Food category

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We went to cookout in Goldsboro NC on Sunday 11/27 @5:45 pm my daughter stood in line while I sat on the car and waiting for over 30 mins I had to go in spoke to a manager & all he could say was they were busy yet I told him 13 people have already walked out the door with food & she still hasnt gotten her food & all he could say was do u want a milkshake for your wait!!! No I dont what I would like is better service and you need better staffing!!! Poor service/not happy and manager acted like he didnt care!!!!!!!!! At all!!!
View full review
Reason of review:
Poor customer service
Anonymous

Cook Out - Drive-through Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Last three times i have bought shakes at the Mechanicsville location, the order has been wrong the last time at the broad street location three trips through the drive thru and myorder was incorrect. In the last month i have been served the wrong thing too many times to count. I have been to every richmond va. location and service has been terrible. The seldom occasion when y'all get it right the food is great. ..its a shame the service is lousy ...You could benefit from the model set by Chic filet. Im 63 and have owned my own business for years....customer service will make or break your business. A very dissatisified customer Mike Johnson, Mechanicsville, Va. Ps. What i like most about your company is your Biblical reference on your cups!!!!!
View full review
Reason of review:
Order processing issue
Anonymous

Cook Out Cheeseburger Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a cheeseburger try at the huntersville location with a quesadilla and fries get the tray home and no cheeseburger just two quesadillas?? I mean what the *** how hard is it to listen to a order everyone working there should be fired. This is ridiculous!!
View full review
Reason of review:
Not as described/ advertised
Anonymous

Cook Out - Quesadilla Review

i went to cookout with my mom and my brothers in richmond va at laburnum avenue and i had a cheesburger and a quesadilla and fries...WHY WOULD THEY GIVE ME A HALF BURGER AND A QUESADILLA THAT WAS OLD AND ONLY HAD CHEESE IN IT...WTF THESE PEOPLE NEED TO BE SUED LIKE SERIOUSLY
View full review
Reason of review:
Bad quality
1 comment
Guest

seriously, the company has absolutely no sense of humanity or respect. Federal Government and U.S.

Labor Department needs to investigate the non-sense and straighten these companies out.

It just goes to show the indecency and lack of understanding employers have for not only themselves but their workers, customers, and the towns they do business in. A bunch of childish tomfoolery if you ask me - TRUMP - clean this up.

Theresa T Pfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Cook Out Hot Dog Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hey, when I order the 2 hotdog tray and want to add chili & cheese....I shouldnt be charged doible on those. Used to be 1 foot hotdogs and charged once. 90 cents per hotdog is ridiculous! So maybe you can consider changing this, please?!!? Thank you for your time, Theresa Hipp Thipp72@***.com
View full review
Reason of review:
Pricing issue
  • 1
  • ...
  • 36
  • 37
  • 38
  • 39
  • 40
  • ...
  • 50