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2.3 Based on 96 reviews
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  • Customers like
    • Milkshake 2
    • Full menu at good prices 2
    • People that take my order 1
  • Customers don't like
    • Customer service and order failure 3
    • Management 2
    • Racism and prejudice for disabled people 2
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I stopped by the cook out on Sardis Road and waited 10 minutest inside to order. I only ordered a milkshake. After I paid, I continued to wait over 10 minutes. While waiting, customers that came in after me received their orders that contained multiple items. I requested my money back and it took over 5 minutes. So 25-30 minutes after arrival...I left empty handed and disappointed. Needless to say, this was the worst experience I've ever had at... Read more

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Went there, been a constant customer for years. Asked, like usual, if she could put 4 orders of chicken nuggets into a tray box so I didn't have to use up 4 hot dog boxes for 5 nuggets ea. She says no, and has a bad attitude since that. I ask which of the two milkshakes is which. Instead of answering a simple question, the lady goes "Well, THIS one is green. Which one do you *** think is mint?". Will not be returning to cookout again, I am... Read more

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Make sure your order us correct before you leave - given wrong sandwich at drive thru with sauce my kid is allergic to - we were on a trip tried to get another restaurant to fix it - they say they cannot due to their system and told us to drive 50 miles to original restaurant to fix their mistake - as if anyone is going to burn 3 hours of time over a $3 sandwich / antithesis of Nordstrom customer service Read more

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  • From mobile
  • Aug 23
  • #906073

Concord, NC. The last two times we went there, there was no place to park. The parking area waz full of young trashy looking people. Reported the situation to corporate, but they gave no indication of caring. We won't be going back.

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Cookout use to be one of my favorites but the last 2 times we've been it's been very poor service. Tonight my husband was trying to order and the girl kept on interrupting him. When we got to the window of course my hamburger was wrong cause she wouldn't stop talking long enough for him to order. Then we don't never get napkins anymore. My tea had absolutely no ice in it (like it had been sitting there). The last time I went i had to take my... Read more

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The past 7 times going through the drive through our order has been wrong when we make sure we have said what we wanted clearly at the speaker. Its incredibly frustrating to leave and look though the bag and be missing half your order and have to go back through the drive through and get it fixed. Its fast food it shouldn't be this difficult. It has made me and very many others I know not want to go there any more despite how the food may be. It... Read more

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We live in Chesterfield Va and have visited your restaurant several times. If a employee can get away with refusing service to people because of their beliefs. We will not return while they work there. the person who did this needs to know every one is entitled to there beliefs and it is not there job to judge the public but to serve customers. a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a ... Read more

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  • From mobile
  • Aug 01
  • #892588

Worst food I have ever gotten from a fast food restaurant you guys are very lucky y'all don't have a number online

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  • From mobile
  • Jul 28
  • #890557

Don't blame the workers...manager definitely not around.Went thru the drive thru and heard every 3rd word.Ordered the huge cheddar burger combo,two reg. burgers,and onion rings.Got home and SURPRISE no fries and THREE (3)onion rings.... No way I'm going back to Patton Ave making mac and cheese for the kid...THANKS FOR SUCKING!!!!!!

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We ate at the Cookout on Lamar Alexander Highway, maryville tn on Sunday, July 17. I had the double cheeseburger and onion rings. The onions in the onion rings were tough. The burger was soggy. I got up this morning sick as could be, I didn't eat anything but saltine crackers after I had lunch yesterday. Your ratings are very poor given the length of time you have been in business. My advice to you would be less items on your menu, and then... Read more

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